by Newlife IVF Team, updated on March 19, 2018
We are delighted to announce that our clinic has been awarded the annual WhatClinic Patient Service Award for providing excellent customer services.
WhatClinic is a healthcare search engine that lists over 125,000 clinics globally. The company CEO David Roe congratulated Newlife IVF Greece and explained what this award involves. He mentioned that the WhatClinic Customer Service awards have now run for nine years. In 2018, they are including tens of thousands of ratings on the consistency of phone call interactions with the clinic, staff politeness, helpfulness and customer service over the phone, email, online or in person.
12 months of users’ data, including review scores, user feedback and lots of other interaction data gathered over time were reviewed and analysed. Apart from the consistently high ServiceScore™ rating, our clinic managed to successfully illustrate a long-term commitment as regards the service and support provided to customers from all over the world.
It is true that our goal at Newlife IVF Greece is to continuously provide the highest possible standards of treatment and care. Our customers have direct 24/7 access to our dedicated international team which features experienced staff that aim for high quality of care while also ensuring maximum safety and discretion. Our dedicated team members stay by our patient’s side at every step of the way, providing support and suggesting realistic options. This means that we do not recommend tests or treatments without any supporting medical evidence, as the latter only increases the total cost of treatment, without any added beneﬁt. The latter is also verified by the numerous stories published by our patients all over the years.
Considering the high number of clinics operating worldwide, we are aware that the clinic selection process, especially abroad, can be extremely challenging. Therefore, we guarantee high-quality support in place to minimise any concerns or stress you might have.
If you feel interested, you can book now for free a consultation session with our Medical Director Dr. Dimitrios Dovas as well as our Lab Director Chrysa Karakosta. They will be more than happy to provide step by step guidance and deal with any questions or concerns you may have. Do not lose the chance to get your full medical history analysed and explore realistic treatment plan options.